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In Chase v. Udall, the Company Responds

Yesterday, Rep. Mark Udall (D-Colo.) accused banking giant JPMorgan Chase of violating a confidentiality agreement with one its customers, Susan Wones, who had

Jul 31, 2020
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Yesterday, Rep. Mark Udall (D-Colo.) accused banking giant JPMorgan Chase of violating a confidentiality agreement with one its customers, Susan Wones, who had come to Washington this month to testify on credit card reform. Our postran in the afternoon before the company had responded.
Later in the evening, Chase spokesman Paul Hartwick emailed this defense:
– Chase only released information related to Ms. Wones’ accounts with Chase, as permitted in the waiver she signed. We provided reporters with details about why we took actions on Ms. Wones’ accounts with Chase. Additionally, the document that Chase shared with reporters was not the same document provided to the House subcommittee staff.
– Chase did make an error in not removing Ms. Wones’ address and account number from the credit card account statements that were directly provided to a single subcommittee staff member in advance of the hearing. For that error, we apologize to Ms. Wones and we will be working with the subcommittee staff to ensure her information is kept private.
– Chase does plan to submit information for the hearing record.
Fine. Now someone please make this story end.
Dexter Cooke

Dexter Cooke

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Dexter Cooke is an economist, marketing strategist, and orthopedic surgeon with over 20 years of experience crafting compelling narratives that resonate worldwide. He holds a Journalism degree from Columbia University, an Economics background from Yale University, and a medical degree with a postdoctoral fellowship in orthopedic medicine from the Medical University of South Carolina. Dexter’s insights into media, economics, and marketing shine through his prolific contributions to respected publications and advisory roles for influential organizations. As an orthopedic surgeon specializing in minimally invasive knee replacement surgery and laparoscopic procedures, Dexter prioritizes patient care above all. Outside his professional pursuits, Dexter enjoys collecting vintage watches, studying ancient civilizations, learning about astronomy, and participating in charity runs.
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