The qualities that define truly great leaders have shifted significantly. While it’s still vital to have technical expertise, make bold decisions, and paint a clear vision for the future, there’s another trait that’s quickly emerging as a real difference-maker: emotional intelligence. And nobody makes this case better than entrepreneur and investor Dr. Tony Jacob. Let’s get one thing straight: Emotional intelligence isn’t some fluffy concept tossed around in self-help books or trendy leadership seminars. At its core, it’s about understanding people - oneself included - more profoundly, and the ability to recognize, interpret, and regulate one’s own emotions while effectively understanding and addressing the feelings of others. Sounds pretty simple, right? But as Tony will tell you, it’s anything but.
“I had zero emotional intelligence until I got married,” he confesses with a laugh, reflecting on his early days in leadership. The admission might seem surprising for someone who’s scaled businesses and overseen countless teams, but it also speaks to a universal truth: Emotional intelligence isn’t often something you’re born with. The big lesson? Leadership is no longer just about knowing all the answers or making every decision yourself. “Big egos get in the way. Ambition and drive are important, but without the ability to listen, adapt, and grow, you’ll be doing it all alone”, Tony adds.
Never say no to a conversation. At first, it might come across as overly optimistic, however, Dr. Tony Jacob’s experiences uncover a greater truth beneath the surface. Take his career-defining moment: a chance meeting with a medical professional who sparked his passion for the medical field.
Had Tony brushed off that encounter as just another routine customer interaction, his life might have gone in an entirely different direction. “Some of my best opportunities and friendships started because I simply put myself out there,” he explains.
And here’s where emotional intelligence, or emotional quotient, ties in. When you listen with empathy, understand people’s motivations, and engage authentically, the connections you build go far beyond surface-level networking.
Tony’s investment philosophyis another example of how emotional quotient shapes his decisions. Managing a family office with over 250 investments, he prioritizes founders who exhibit both IQ and EQ. “I’ll dig into the numbers, but the first thing I’m assessing is the founder,” he says. “Are they high IQ and high EQ? Do they have a vision and the humility to adapt? That’s who I want to invest in.”
Scaling a businessis no walk in the park. It’s unpredictable, complex, and constantly throwing surprises your way. But, as Dr. Tony Jacob notes, emotional intelligence has the power to transform how these situations are handled. Like many new leaders, he struggled to delegate and trust his team. But over time, he saw that micromanaging was a roadblock to growth, so leaning into EQ meant Tony learned how to hire more wisely, delegate more effectively, and create a culture of accountability and collaboration.
Even when his multilocation business hit rough patches, it was his team’s resilience and cohesion that pulled them through. “The best leaders don’t micromanage,” he explains. “They inspire, set clear goals, and trust their teams to execute.”
Lessons on Resilience and Adaptability
Resilience is one of those buzzwords we hear a lot, but for Dr. Tony Jacob, it’s something he’s lived, over and over again. Growing up in an immigrant family, he witnessed his parents’ grit as they rebuilt their lives from scratch in a new country. This early exposure to resilience left a lasting impact on how he approaches obstacles today. During the COVID-19 pandemic, Tony’s businesses faced one problem after another: shutdowns, supply chain disruptions, and even a ransomware attack.
But instead of letting these obstacles derail his progress, he leaned on his emotional intelligence to guide his team through the storm. He advocates for maintaining a sense of calmness, listening to your team’s concerns, and making decisions that balance short-term survival with long-term vision. It’s this adaptability, driven by EQ, that enabled him to emerge more resilient than before.